Returns & Refund Policy

Please complete the form below should you need to return any items. After submitting the form, I will contact you via email within 48 hours (working days) to further discuss your enquiry, or to send you instructions on how to complete the returns process. Please note, only in circumstances where items have been damaged in transit, faulty or where the wrong item(s) have been sent due to administrational errors, I will be liable for the return shipping costs, I still refund customers 100% of the value of the product(s) purchased as set out by EU Law. You can also find information about returns in our Terms & Conditions page. You must contact JPW Instruments (who administers this website) within 14 days from the day you received the product(s) otherwise returns may not be able to be processed. Please note; depending on your credit card issuer, it can take up to 3 - 6 weeks for your funds to be transferred into your bank account. This delay is outside of our control. If you have paid with PayPal then refunds can be processed within 3 working days.

Should you experience any difficulties with submitting this form, please make contact using the "contact us" link at the bottom of the page, Thank you.

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